We aim at constantly improving our care. Despite our attention and commitment it can happen you have a complaint about our services. If you have any complaints, we would prefer to hear this from you, so we can work on finding a solution together.
- You can be sure that we always take your complaint seriously
- Submitting your complaint gives us the opportunity to work with you to find a solution
- It also helps us to ensure the quality of our care and services
If you are not satisfied
You can leave your comment, suggestion or complaint to your practitioner or the receptionist. You can contact us by telephone (020 47 13 137), or send us an email. We then discuss your comments internally with the responsible persons concerned and we will contact you within three days.
We are trying to find a solution together with you. If this is not possible then it might be good to know that you can use the NMT-complaints procedure where we at are connected.
The complaints procedure of this dental professional association complies with the requirements set out the law Clients care sector each healthcare provider. The NMT can mediate or proceed to a formal treatment of your complaint and a judgement. The complaints procedure of the NMT is free of charge. More information, please contact in writing the NMT, PO box 2000, 3430 CA Nieuwegein (www.nmt.nl). For personal advice or information please contact the dental information point (TIP), 0900 20 25 012 (0.25 p.m.)