Complaints
We aim to constantly improve the quality of our care. Despite our attention and commitment, it can happen you have a complaint about our services. If you have any complaints, we would prefer to hear from you, so we can work on finding a solution together. Learn how our complaints procedure works for you:
- You can be sure that we always take your complaint seriously
- Submitting your complaint allows us to work with you to find a solution
- It also helps us to ensure the quality of our care and services
If you are not satisfied
You can leave your comment, suggestion or complaint to your practitioner or the receptionist. You can contact us by telephone (013 – 521 06 60), or use this link. We will then discuss your comments internally with the responsible persons concerned, and we will contact you within three days.
Complaints Procedure
We are trying to find a solution together with you. If this is not possible, then it might be good to know that you can use the NMT-complaints procedure where we are connected.
The complaints procedure of this dental professional association complies with the requirements set out in the law Clients care sector of each healthcare provider. The NMT can mediate or proceed to a formal treatment of your complaint and a judgement. The complaints procedure of the NMT is free of charge. For more information, please contact in writing the NMT, PO box 2000, 3430 CA Nieuwegein (www.nmt.nl). For personal advice or information, please contact the dental information point (TIP), at 0900 20 25 012 (0.25 p.m.)
